Well back to the phones here, and I can tell you that this is an annoying and mostly frustrating job. Working in Tier 1 tech support, I can understand everyones frustration with cell phones. So many people seem to have problems with their handsets, and half the time it’s due to user error. The other issues are related to the piece of junk handsets that are available to customers.
I had this story forwarded to me earlier today, it seems that a software company has won a temporary restraining order against Best Buy. The suit accuses Best Buy and its subsidiaries of copyright infringement, circumvention of copyright infringement systems and misappropriation of trade secrets. While this doesn’t surprise me in the least, I would think that this is news that Best Buy doesn’t need right now. After the whole XBox360 bundling debacle one would hope that they would try to keep negative publicity at a minimum.
Winternals says wins court order against Best Buy - Yahoo! News
Well we’ve been thrown back into training. Evidently we’re doing a good job with the client so some of us are being switched over to Tier 1 Technical Support. Basicly we get to deal with less billing issues and more technical problems. I’m really not all that thrilled to be doing it, Tier 1 would get too annoying to me. I’m more interested in Tier 2, but we’re not doing that yet. I guess I just am getting too tired of this job.
Been staying away from WoW for a bit, acquired a copy of Elder Scrolls IV: Oblivion. Now this is a game that I am having WAY too much fun playing. Think of the benefits of the open-ness of an MMORPG combined with the not-having-to-deal-with-assholes of a single player game. The experience in this game is very immersive, with the complete freedom to follow the plot, or completely ignore it and strike out on your own. Several events related to the plot can even change the actual ‘world’ in the game, most notable with one town/city being completely destroyed. I am enjoying it way too much currently. More to come later….
