Working the new shift
Well it was a great feeling to be home before 10pm today. I got to spend time with Jess, and that made the difference in an otherwise bland day. I’ve missed just sitting on the couch with her, her head on my shoulder, and just being together. We don’t get the opportunity often enough to enjoy some quiet time together. But to sit there tonight, holder her in my arms, that was all I needed to claim the day as a success.
At work, it’s a different story. I’m frazzled with the way things are running, constantly being bombarded with calls where I have to switch from providing technical support to providing only troubleshooting/general care. I’m beginning to be affected more and more by the uncertainty of how to deal with each call, unable to predict in what frame of mind I need to be in, that it’s becomming more and more stressfull. I know it’s affecting how I treat each call, making each call take longer and longer because I am getting so confused about what ‘rules’ I’m supposed to follow for each call. Although, I have to say that the new bonus structure coming out will help. According to what we’ve been told so far, our Call Resolution Times will no longer be a factor in our bonus. Considering that I didn’t make bonus last month because of a sudden jump from 100% CRT to 107% CRT - in one day! So I’m sure there is a problem in the math there, unless they’ve been incorrect all through the month and only NOW are fixing it. We’ll see when I can get my hands on the numbers to look at for myself.
I’m going to head off to bed, and cuddle with the wife for a bit before I nod off. Us two damaged people, who somehow managed to find each other, and fall in love. All I do know is, is that of all the people I’ve met in my life (and it’s not that many), she is the only one that I’ve managed to bare my soul to. The fact that she didn’t run away screaming is a definite plus!
